Return and refund policy
Policy
Returns & Refunds
We want you riding happy.
Our promise
If something isn't right, we're here to sort it. No hassle, no awkward back and forth. Just get in touch and we'll make it right together.
Return conditions
We accept returns within 30 days of delivery. If you're in the European Union, you have the right to cancel or return your order within 14 days for any reason — no justification needed.
We know that sometimes a part looks right but doesn't fit your specific Brompton model. If that happens — even if you've already tried to install it — just contact us. We'll make it right.
How to request a return
Simply email us at info@foldrio.com with your order number and we'll guide you through the next steps.
Damages and issues
Please inspect your order when it arrives. If something is defective, damaged or incorrect, contact us immediately at info@foldrio.com and we'll evaluate the issue and make it right.
Exchanges
Want something different? Contact us and we'll find the best solution together — exchange, store credit, or a full refund to your original payment method.
Refunds
Once we've confirmed your return, your refund will be processed within 5 business days to your original payment method. If more than 10 business days have passed since approval, contact us at info@foldrio.com.